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Control room staff take centre stage

Police forces across the country have been celebrating the work of their control room teams.

The staff taking calls from the public 24-hours-a-day are having their  work recognised with International Control Room Week.

The social media campaign encourages emergency organisations to highlight the work of their call handling teams and raise money for charities.

For every mention of #UnsungHeroes across social media during the week, the company organising the initiative, APD Communications, will donate £1 to mental health charity, Mind, and the Scottish Association for Mental Health.

It gave forces the opportunity to not only thank staff but highlight the volume of calls they handle.

Superintendent Ash Tuckley, Head of the Force Control Room at Northamptonshire Police, said: “The control room deal with a large number of emergency and non-emergency calls some of which on occasions are not a police matter. They have to balance all these calls and make time critical decisions every second to make sure the public receive the best possible service from the initial contact through to response.

“With demands on policing increasing, force control room officers and staff really are at the front end of where life-saving work happens every single day.”

Merseyside Police said: “It takes someone special to be an emergency services call handler, they really are.”

Cleveland Police shared with the public: “We all hope we never need to call but if you do there’s always someone ready to help.” 

Norfolk Police also joined in: “We would like to show support of all the #unsungheroes who work restlessly behind the scenes to keep everyone safe. Great job guys and gals.”

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