Poor police call handlers. Given a few hours input on the law during their training and then thrown in to the fire to fend for themselves. They say "A little Knowledge is a Dangerous Thing" How true!

I had this with a Dorset Police call handler who told me a car parked on a road without an MOT did not commit an offence until it moved.

The face of the police is the individual who is at the end of the phone when the public ring in with a report. They should be highly trained, well paid and knowledgeable. Retired police officers perhaps, officers on light duties etc. Instead the opposite applies with low status, low pay little training.